Last updated: July 2026
1. Introduction
Ceres Infotech (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us through our website, dashboard, and Services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2. Information We Collect
We collect the following categories of information:
- Account information: name, email address, and password (stored as a secure hash) when you register for an account.
- Contact form submissions: name, email, phone number, and project details you submit through our contact form.
- Order & service data: domains, hosting plans, cloud servers, and SMS packages you purchase, along with related billing history.
- Support data: the content of support tickets and communications you send us.
- Usage data: pages visited, browser type, device information, and IP address, collected automatically for security and analytics purposes.
3. How We Use Your Information
We use your information to:
- Provide, provision, and maintain the Services you purchase;
- Process payments and send order confirmations, invoices, and renewal reminders;
- Respond to enquiries, support tickets, and customer service requests;
- Send important service, security, or policy notifications;
- Improve our website, products, and customer experience; and
- Comply with legal obligations and prevent fraud or abuse.
4. Sharing of Information
We do not sell your personal information. We may share information with trusted third parties strictly to operate our Services, including domain registries/registrars, hosting and cloud infrastructure providers, payment gateways, SMS/telecom gateway providers, and analytics or email delivery providers — each bound by their own confidentiality and data protection obligations. We may also disclose information where required by law or to protect our legal rights.
5. Cookies
Our website may use cookies and similar technologies to keep you signed in, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling cookies may affect some site functionality.
6. Data Retention
We retain account and order information for as long as your account is active and as needed to comply with legal, tax, and accounting obligations. Support tickets and contact form submissions are retained for a reasonable period to assist with future enquiries.
7. Data Security
We use industry-standard measures — including encrypted password storage and access-controlled systems — to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may request access to, correction of, or deletion of your personal information, or withdraw consent for certain processing, by contacting us using the details below. We may need to verify your identity before fulfilling such requests.
9. Children's Privacy
Our Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by updating the “Last updated” date above.
11. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us at info@ceresinfotech.com or +91 00000 00000.
This page is provided as a general template and does not constitute legal advice. We recommend having this Privacy Policy reviewed by a qualified legal professional before relying on it for your business.